Been coming here for a couple years. The food has always been really good - consistently so. That's the good news.
However...
I came for a to go order tonight. Apparently they have added an automatic gratuity of 15% to any order over $100. Not crazy about that (note that whenever I eat in, I always tip at least 20%), but hey - I guess that's their new policy. My order came to $98 and some change. With their automatic kitchen surcharge of about $2, that brought my total to $100 and some change, which brought my total to $115 and some change. What??? How is an added charge (which I have no issue with, btw) factored in a to go order to bring a total to the point that an automatic gratuity is incurred??
Again, if I was eating in the restaurant, where I was being served, I have no issue at all. But a to-go order?
I was told that "it's their policy".
Well, my policy is that I don't patronize places that I believe are attempting to nickel and dime me. This experience tonight genuinely makes me never want to come here ever again. It's a shame, because I really liked this place.I’m