Lake Austin Spa Resort

My husband and I spent over $1,200 here for a couples' day treatment, and overall, the experience was extremely underwhelming for the price.

The day started off good. The onboarding was fine, and our first massages were good. Lunch was pretty underwhelming, although the snacks were good.

The bigger issues started with our second services. I had booked a prenatal treatment and clearly noted that I was pregnant on my intake form. Even so, the staff did not seem prepared for that. They got a late start getting the pregnancy pillow set up, and I had to remind them not to use certain products, which was pretty concerning given that this should have been known ahead of time.

My husband’s second massage was also honestly shocking. He said the therapist was barely massaging, and he stopped multiple times to text on his phone during the service. That would be mind-blowing for a massage at any price, but especially at this price point.

Then checkout somehow made the experience even more frustrating. We had already provided a credit card at the beginning, but had to provide it again at the end, which was fine. A few hours later, I received two calls/voicemails making it sound urgent that they needed my credit card before they closed that night so they could charge me. I was at a movie and did not answer, so I called back the next day. It turned out the “urgent” issue was about a drink from lunch that they said would simply be added to our overall bill. It felt ridiculous to receive multiple urgent calls over a roughly $20 drink after spending more than $1,200 there.

And then, while reviewing my finances, I realized they DOUBLE-charged me for that same drink. LOL. At this point it seem way easier to dispute the charge with the CCC than deal with them any more.

All in all, the property itself is pretty, but the service and execution were nowhere near what I would expect at this price point. This might have felt acceptable at a much lower-cost day spa, but for over $600 per person, the experience did not come close to matching the cost. The staff and operations felt far less buttoned up than resorts and spas I’ve been to at half the price.

The energizing fitness classes, yoga sessions and morning hikes were first-rate and allowed us to indulge in the fabulous organic, farm-to-table meals and the scrumptious desserts.

The staff is exceptional and I wish I could remember everyone’s name but would like to give a shout-out to Michelle, Logan, Dave, Shana, Nette, Kathy, Bianca, Dennis, Cale and Renee as well as to everyone we interacted with while we were there. Next time I’ll be sure to write everyone’s name down, so I don’t forget.

We are already planning a return visit – can’t wait.
Thank you.

They both came home with nothing but great things to say about their experiences with a facial from Michelle.
Skin glowing and full of smiles.

The massage therapist Chris they said was without a doubt the best they have ever had hands down. Clearly knew what he was doing and helped my mother-in-law with back pain while getting her to relax. Cared about their well-being and with excellent bedside manners. The technique was something way different previous sessions. Best in the business.

Thank you Lake Austin Spa for making these two beautiful women feel like a million bucks. We will definitely be coming back.

Our visit to the spa was on point; even though the locker area was renovated, the room was comfortable, and we enjoyed the jet pool and the dry sauna. The services from the employees were better than expected.

In general, it was an experience that we would recommend you to have, and I would like to experience it again and again and again; I understand why they have such a distinguished monarchy member program. Looking forward to that