We are currently staying at the Tommy Austin - JDV by Hyatt Hotel in Austin. It’s now 1:00 AM. Since 11 PM, we’ve been hearing extremely loud music from either the neighboring room or the room above us. Given that the hotel is located in a lively area and it’s a Saturday night, we initially assumed the noise was coming from outside. However, the music continued nonstop until 1:00 AM, and the smell of weed became so strong in our room that it gave us a headache.
We called the front desk, and while the music stopped about 5 minutes later, the weed smell got even worse—and now we can even hear moaning sounds and noise coming from the room. We requested to change rooms, but were told there were no other rooms available.
This has been the worst experience we’ve had at any Hyatt property. We’ve stayed at many Hyatt hotels before, but this has truly been unacceptable.