We rarely leave public reviews, but felt compelled to share our experience — not out of frustration, but out of deep disappointment.
My partner and I stayed at this Four Seasons Austin last night. We’ve quietly frequented Four Seasons properties across the globe for years. It’s a name we’ve come to associate with discretion, grace, and a certain understated excellence that’s become increasingly rare. Sadly, this location did not uphold that standard.
Upon arrival, we had just picked up a couple of drinks — something simple after a long day. The gentleman at the front desk (a large man on duty that evening) greeted us not with warmth, but with sarcasm. He made mocking remarks about us and was oddly condescending when we asked for two key cards. His tone throughout the check-in felt smug, performative — not something one expects, or should ever have to tolerate, at a property like this.
We’re very private people. We don’t ask for special treatment. We value authenticity, and we treat everyone with kindness — from bellhop to general manager. But respect goes both ways. Being made to feel small or out of place simply because we didn’t arrive in a suit or flaunt our background is both unprofessional and disheartening.
This was, without question, the least gracious Four Seasons experience we’ve encountered. I hope hotel leadership will reflect on the impression being left at the front desk. It only takes one person to erode years of brand integrity.