My fiancée and I chose this spot for our evening after the wedding. After our weekend here, I would agree that the property is gorgeous, BUT not an ideal place for hospitality. For all the investment to stay at this place, it really is a shame that guest services were severely lacking.
Property: The grounds are well maintained, and lots of staff are around to ensure that the property is pristine! Taking a tour of the garden and chairs near the pool felt like a tucked away little paradise in the city. The showers are a bit odd as other reviewers said previously.
Guest Experience: We booked the hotel for our post wedding evening and ensured we told the front desk multiple times it was the place we chose for our wedding night after getting married at Springdale Station. Upon entering our room, we were left with a card from the front desk for another couple as it appears they switched our rooms upon arrival. No worries, I would hope that they would return the same graciousness that we knew other couples received.
Upon checkout, we had given the front desk feedback that our waitstaff at the Mansion was incredible! Emilio was fantastic and deserves all the accolades for his friendliness and hospitality. We also gave the feedback that we would have loved a “thank you card” for choosing to stay at the hotel, as we saw for the patrons that were in our room prior to us checking in, but really didn’t get that same hospitality. Our front desk attendant proceeded to tell us our prepaid reservation needed to be charged again, and then showed us how much we owe in valet. There was a subpar apology for the miscommunication and proceeded to tell us we would be double charged.
Knowing that it was our wedding night, the smallest gesture really would have gone a long way. I imagine that couples are looking to this estate for their nuptials and as locals, thought it would be really managed with more grace. I just wished there was some kind of acknowledgment that we got married even it was a small card to the couple or acknowledgment from staff.
All in all, at the moment, a beautiful couples retreat but would absolutely NOT recommend this place for any bride and groom couples looking for a wedding night treat. Future couples booking their wedding here or couples staying here for their wedding night, you should absolutely NOT book here as hospitality or acknowledgment around weddings was nowhere to be found.
EDIT: We heard back from the hotel and they reversed our valet charges for the weekend as a gesture of kindness after we asked for it. They did not proactively reach out to us.