Austin Southpark Hotel

Texas-sized comfort and hospitality

What makes it fun

The Southpark Hotel gives you with quick access to the best that the city has to offer while also providing a break from the hustling and bustling atmosphere of downtown Austin thanks to its prime location in the heart of South Austin. Our hotel, which is located 14 stories above Governor's Row and Austin's thriving high-tech district, provides all of the facilities and services that are necessary for you to enjoy a successful vacation here in Austin. The hotel features 312 guest rooms that are exquisitely decorated, as well as a fantastic heated indoor/outdoor pool and a ballroom that is 7,500 square feet in size. The Austin Southpark Hotel is prepared to greet guests in a manner unequaled by any other hotel.

Google Reviews

4.1

Based on 3428 reviews

Charuta Biwalkar

08:35 28 Oct 25

*BBB Complaint on the way!
Had the worst experience during the Austin GP weekend. We had booked our stay 3 months in advance, only to find that our reservation was screwed up. They initially did not find our reservation at all, and claimed it was canceled. We had already paid for the rooms and had confirmation emails, receipts everything. After a lot of back-n-forth we finally got assigned two rooms. But the configuration was messed up again. Till this point we were very understanding and willing to adjust. We just asked for an extra trundle bed and the hotel staff delivered the bed to our room and placed it vertically against the wall. We had to move the furniture around to setup the bed. We were also missing pillows, comforters and towels.
We called housekeeping numerous times, but nobody answered the call. When we went down the reception, we were met with an overworked, rude employee who got us the bedding etc. and said “it’s here if you want to take it, it’s not my job to get it to your room”.
After arguing with the staff member their manager had to eventually intervene. We paid $150/per night for this room and it did not have basics like a suitcase stand, hairdryer or an iron. The ceiling was damp from water leakage (see picture).
Please stay away from this hotel till their management takes employee training, staffing issues and upgrading the rooms seriously.

Ron Derrick

19:17 25 Oct 25

Property is dated and in need of updating

Martin Svoboda

01:59 23 Oct 25

Diem Allis

01:11 20 Oct 25

The experience at the Austin Southpark Hotel was extremely disappointing. The property is very outdated, with visible wear everywhere even graffiti on the exterior walls. The mosquito problem was out of control - we had many complaints from our guests that they had several bites. The food was less than mediocre, which only added to the frustration.

The catering and event staff were genuinely friendly and tried their best. Unfortunately, that wasn’t enough to make up for how poor the overall experience was. We would not return or recommend this hotel.

Brittany Smith

00:26 20 Oct 25

I don’t like leaving bad reviews. This experience wasn’t right and isn’t sitting well with me. I booked accommodations 5 months in advance for my daughter’s 16th birthday. We came to town for the formula 1 Grand Prix. It was really special and I had it set up way in advance. When we got there to check- in, I was told my reservation didn’t exist. My stomach dropped! I was like there is no way can you please check again. The representative asked how I booked and I told her through my booking account. I’ve been a member forever and get perks bonus deals etc. She said she had to check a separate system for that and when she did, it said they cancelled my reservation. I asked her why they would do that?? She said there was no payment method on file. That wasn’t true because I couldn’t even book without putting a card on file. I pulled up my confirmed reservation and it showed my card on there. She wouldn’t even look at it. She said we emailed you and told you it was cancelled. That wasn’t true either, I had zero correspondence from the hotel before I got there. If I had gotten any warning I would have gotten it taken care of right away. She told me sorry you will have to contact booking and find different accommodations. I told her I worked for the Hyatt for many years in my past and at no point was that our policy to treat a guest that way. So it was clear that they cancelled my third party reservation to make more money due to the event in the area. There was zero empathy, I wasn’t rude or mean. I asked the representative at the hotel if they had any rooms and she said yes but she would have to charge me full price rate. I got on the phone right away and booking called the hotel which they confirmed that they did cancel my reservation so booking tried to find me a new hotel. There wasn’t anything within a decent distance so I paid full price to be taken advantage of. It wasn’t that I didn’t have the money. The purpose of this review is to make sure others don’t get this same treatment. Be careful when booking.
On a side note- the facility is clean.
The rooms are a little out dated and could use some clean up but the beds were comfortable.

Ally Fowlks

09:47 05 Sep 23

Beautiful hotel. Super nice staff. When we arrived, our TV didn’t work but they had someone come and fix it very quickly. There was also a dead bug in the bathroom but I mean it’s whatever lol. That’s Texas for you. Spent time in the awesome pool and really enjoyed our stay there. I chose a room with a balcony which was even more cool at night to sit out there and talk with my husband. Definitely will come back here when we’re in Austin.

Lisa Tate

02:00 05 Sep 23

A nice place to stay in a very convenient location. Adam the bartender/order taker and a few other things, is an absolute gem and as it happens, a talented lyricist. Fair warning: restaurant sometimes closes at 6pm ish. Food can be had at the circular area near the front desk. Kitchen and eating area are far, far away so nothing arrives hot but it usually arrives pleasantly warm. Balcony rooms on the highway side are a tad noisy. Ribs are tasty, new smoked chicken tastes of smoke flavor instead of real smoke. A low-key place with plenty of parking. We had a lovely time here.

Patrick Castillo

18:34 11 Aug 23

Great location, beautiful indoor atmosphere, with a great staff. The friendly and helpful receptionist made a great first impression of hotel. Everything about the hotel was favorable, clean, stylish, roomy with excellent service. The restaurant was good and a great value for money and service was attentive and efficient. The room itself was well equipped and comfortable. The room service staff was fantastic and extremely accommodating! I was very pleased with my stay and I hope to be back for a longer visit in the future.

Location

4140 Governors Row, Austin, Texas 78744, United States

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Contact Information

Phone Number

(512) 448-2222
Website

https://www.marriott.com/en-us/hotels/austu-austin-southpark-hotel/overview/

Austin Southpark Hotel

Texas-sized comfort and hospitality

What makes it fun

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